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Network Analytics
Our customer, one of Asia’s largest telecom company’s providing 2G, 3G, 4G, fixed line and broadband services, needed...
Customer experience
With a differentiated product or service creation, delivering real time through digital channels and providing the experience that customers love will lead to longer customer life-cycles.
Contextual engagement
Supplement speech and text analytics with feedback for Voice of Customer (VoC) which is particularly useful for transactional and relationship satisfaction, loyalty drivers and product/service/channel feedback.
Evidence-based decision support
Analysing customer patterns of behaviour, real-time decisioning can reveal why the customer contacts you, how they feel about your service and what impact the experience has had on their loyalty.
Dynamic pricing
Price optimisation, promotion and markdown analysis will ensure that targeted schemes for customers yield increased conversion rates, with improved customer perception of value and reduced cost of sale.