Build a 360-degree view of the customer and leverage consumer sentiments and usage patterns to develop better products, cross-sell, reduce customer churn, drive value-added services and earn better ROI on sales and marketing spend.
Real-time analytics to capture, process and present transactional data and combine it with other applications and data sources for advance visualisations, data exploration.
Monitor and track after-sales and service-related processes to generate insights into spare parts supply management, proactive predictive maintenances and the discovery of new service revenue opportunities.
Manage data flows including Master Data Management (MDM), data quality and cleansing and data archival. This is a range of solutions meant to address the varying needs of businesses.
Develop the right products for the right customer segments that meet their needs and wants and maximise profit.
Leverage all available data – seasonal demand, competitors’ prices, supplier volumes, etc. – to adopt the best possible price and promotional strategy at each moment, in each market.
Forecast the demand for products and adjust production plans accordingly. Ensure the right volume of product is in the market at all times.
Understand what characteristics really matter when it comes to segmenting customers into meaningful groups. Get beyond mere demographics and RFM to find deeper insights.
