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JOB DESCRIPTION

Key Account Manager

Role : Key Account Manager

Location : Pune, Mumbai

Experience : 5 – 8 years

Key Skills :  Key Account management, customer experience, account farming, proposal management

Position

Key Account Manager – Client Servicing

Qualification

Any graduation. MBA/PG (Marketing / International Business / Sales / Business Communication).

Experience

4+ Account Management, PR, Corporate Communications

Profile

We are looking for creative, outgoing, enthusiastic people who know how to build and nurture business relationships, both internally and externally.
The Account Manager serves as the primary business contact working with diverse corporate cultures and at CXO levels. Represent client needs and goals within the organization to ensure excellent customer service to generate new and repeat business opportunities.

Role Focus

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Ensures that client issues are dealt-with in an efficient manner, quality standards and client expectations are met on an ongoing basis

Responsible for the contract and contract renewals and for payment collections.

Works closely with the project team and ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Act as the key interface between the customer and all relevant divisions

Plan and execute marketing & communications programs for assigned accounts

Key Skills

Influence and persuasiveness

High sense of personal responsibility.

Credible, confident and articulate, with good presentation skills.

Conflict, objections and complaint management

Capability to grasp thorough knowledge of company services and products.

If you have got it all.. What are you waiting for?

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