Service Assurance Analytics

Making IT Business Driven

IMPACT AREAS

Monitor and track after sales and service related processes to generate insights into spare parts supply management, proactive predictive maintenances and the discovery of new service revenue opportunities.

We’re in the midst of an innovation boom. It isn’t just business leaders who are driving agility in top-performing companies. Savvy CTO/CIOs are enabling agility by empowering people and operations with data that makes a difference.

One of our global products company having presence in multiple countries wanted to discover new service revenue opportunities. Inteliment provides CIO/CTO’s of leading companies, unique data analytics solutions that has helped them drive innovation by improving service availability for customers, and increasing productivity.

Impact

Inteliment helped the technology product company’s CTO office to manage their global Data Centre Ops by maximising up-time, better capability planning, service assurance, monitor and improve network utilisation. Take preventive measures to control costs with better resource allocation, identify and curb abnormal behaviour, track inventory of IT assets and reduce maintenance costs.

Inteliment has successfully delivered a project to help us track and improve ITSM ticket conversion rate and network availability by enabling our support engineers identify the root cause quickly. This is a significant improvement for a complex IT infrastructure landscape.
Sr Director Data Centre Ops
A Global Product Company

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