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Process Monitoring and Control
An energy company serving 2 million+ customers in the Europe wanted to make data more accessible to employees to...
Monitor and track after sales and service related processes to generate insights into spare parts supply management, proactive predictive maintenances and the discovery of new service revenue opportunities.
Inteliment helped the technology product company’s CTO office to manage their global Data Centre Ops by maximising up-time, better capability planning, service assurance, monitor and improve network utilisation. Take preventive measures to control costs with better resource allocation, identify and curb abnormal behaviour, track inventory of IT assets and reduce maintenance costs.
Inteliment has successfully delivered a project to help us track and improve ITSM ticket conversion rate and network availability by enabling our support engineers identify the root cause quickly. This is a significant improvement for a complex IT infrastructure landscape.