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Process Monitoring and Control
An energy company serving 2 million+ customers in the Europe wanted to make data more accessible to employees to...
Subscriber behaviour, Customer Feedback
Our solution helped them analyse customer feedback to drive insights on customer behaviour and satisfaction/dissatisfaction areas, customer sentiments and recommends corrective/preventive actions to minimise customer churn.
The telecom company now understands at a granular level what’s going on for each subscriber.
Inteliment has not only helped us understand what we have and where we could go, but it has also made suggestions about how we can build more effective business models and strategies.