Big data driven telecom analytics market has reached new heights and many telecom companies have benefitted from this. Telecom companies are leveraging the data gathered from their large customer base, mobile data, and devices to –
Our telecom solutions make sense
Get a detailed view of revenue, segmented by customers/products/channels to reduce churn and fraud, improve risk management, decrease operational cost.
Gain critical insights into how the devices are being used across the network for accurate customer segmentation and data-driven service innovation.
Leverage data for better customer segmentation, customer sentiments, churn and AARPU, delinquency scorecards, customer lifetime value, customer experience, credit scoring, behaviour modelling.
Quality of Service
Identify the trends between device type, version, software (IMEI) and service failures and/or poor QoS. This results in a reduction in churn and an increase in customer satisfaction and ARPU levels.
Call Centre Analytics
Get insights into the effectiveness and efficiency of contact centre, know the customer experience and satisfaction scores, sales performance, service delivery and costs.
Analyse network usage, data flow, and traffic trends to efficiently forecast and plan infrastructure investments, monitor network deployments and track key performance indicators through traffic volume analytics.
Leverage the network data collected from network elements in near real-time to customise offers that meet the consumer needs and enhance the rate of conversion, reduce churn rate, increase revenue.
With our Text Analytics, you can listen to the customer voice, increase the degree of customer engagement, improve brand presence and improve the overall customer experience.